Haunted Hill Farm® Privacy Policy
This Privacy Policy was last updated on September 25, 2026
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU REGARDING YOUR USE OF THIS WEB SITE.
Welcome to hauntedhillfarm.com, a website owned and operated by Four Seasons Trading Company, LLC (“Haunted Hill Farm”). At Haunted Hill Farm, we are committed to protecting and maintaining your privacy and to developing technology that gives you a powerful and secure online experience. Each Haunted Hill Farm employee has agreed to protect individually identifiable personal information from inappropriate or unauthorized use or disclosure and to take reasonable steps to ensure compliance with this Privacy Policy (the “Policy”).
Your Consent
It is always your choice whether or not to provide personal information through this web site (the “Site”).
Any personal information you provide will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented. You may opt-out of certain uses and disclosures of your personal information, as explained below. You may also request that we delete any personal information which we have collected. You will never be discriminated against for exercising your privacy rights. We DO NOT SELL your personal information or data for monetary benefit. By registration on this Site, you signify your consent to Haunted Hill Farm, its affiliates and business partners’ collection, use and disclosure of your personal information in accordance with this Policy. You also consent to the collection and use of anonymous information as discussed below.
Personal Information We Collect Online
This Policy explains how we collect, use and disclose the personal information you may provide while using this Site.
General Non-Identifiable Information
We sometimes collect non-identifiable information from visits to our Site. If you do not want this information collected, you may disable “cookies” on your browser. In general, anyone can visit our Site without telling us who he/she is or revealing any information about business needs. Unless you register, our web servers collect anonymous, non-identifiable information about you such as the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you access our Site, the Internet address of the Site from which you may have linked to our Site, the operating system you are using, the sections or areas of our Site that you visit, the Site pages read and images viewed, and the content you download from our Site, but not the e-mail addresses of visitors. This non-identifiable information is used for Site and systems administration purposes. It may be aggregated to measure certain information, including without limitation the number of visits, average time spent on the Site, and related user practices. In general, we will use this information to measure the use of the Site, analyze Site performance and to improve the Site performance to make changes in the Site structure or experience and the benefits that you can get from using the Site. Your non-identifiable information may also be disclosed to others and permanently archived for future use.
Cookies and Other Technologies
A technology called “cookies” may be used to provide you with tailored information. A cookie is a tiny element of data that a Site can send to your browser, which may be stored in your hard drive, not on our Site. Cookies enhance the convenience and use of the Site. For example, the information provided through cookies is used to recognize you as a previous user of the Site (so you do not have to enter your personal information every time), offer personalized web page content and information for your use, track your activity at the Site to respond to your needs, and otherwise facilitate your Site experience. Advertisements displayed on the Site may also contain cookies or other technologies. Those advertisements may be provided by third parties, and we do not have any control over, or any responsibility or liability for, the use and disclosure of information collected through advertisement cookies.
Some cookies are “session cookies,” meaning that they are deleted shortly after the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on engage in transactions through the Site and you may be required to reenter your password more frequently during a session.
Advertising and Analytics Technologies
We may use cookies, pixels, tags, software development kits (SDKs), and similar technologies provided by analytics, advertising, and social media partners to measure site performance, understand user interactions, improve our products and services, and deliver relevant advertising. These technologies may collect information about your browsing activity on this Site and other websites over time.
You may be able to control certain cookies through your browser settings. Some states provide residents with additional rights to opt out of targeted advertising or the sharing of personal information used for cross-context behavioral advertising.
Personal Information
We collect two types of information: 1) information we receive from you and (2) information we receive from others. Examples of information we receive from you include: information, such as name, email address, user name, password, phone number and other information you provide in creating an account on the Site; credit card number, expiration date, security code, bill to address, ship-to address and other information provided in conducting a purchase transaction or requesting or service on the site or in providing product feedback, requesting customer service or contacting us. This type of information also includes device information, browsing information, and location information.
How We Use Your Personal Information; Right to Opt-Out
Your personal information is intended to be used only by authorized personnel of Haunted Hill Farm to respond to e-mail communications you may send to us.
We may use your e-mail address to send you information about new product offerings, rebate information and other matters we believe will interest you and communications relative to the use of the Site. At any time, you may ask us to stop sending you email and other information by submitting your email address on our Opt Out page at https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=W5uqXa. Also, each unsolicited email we send to you will tell you how to decline further unsolicited email. From time to time, we may also send to you email containing important information regarding the Site, which you may not opt out of receiving.
In general, we use information in the file we maintain about you and your business to evaluate current and past activities on the Site, to resolve disputes and troubleshoot problems. If you send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Customer Support Communications
We may offer chat and messaging functionality to assist with customer service inquiries. Information you provide through these communications may be collected, accessed, used, recorded, monitored, and retained by us and service providers acting on our behalf for purposes including responding to inquiries, processing orders, resolving issues, training personnel, quality assurance, maintaining records, improving customer service, preventing fraud, and maintaining the security and operation of the Site.
To provide customer support, communications may be accessed by authorized personnel located in the United States and other countries. By using our chat or messaging services, you acknowledge that your communications may be monitored or recorded for these purposes.
Any of the information we collect from you or your use of the website may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails. The email address you provide may be used to send you information and updates, in addition to receiving company news, updates, and related information, etc.
- To coordinate with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, enforcing agreements, preventing fraud, and maintaining business records. Retention periods may vary depending on the type of information and the purposes for which it is used, which are described above.
Links
The Site contains links to other sites such as Haunted Hill Farm sellers, or contractors. We may also link to sites that will be specific to your business needs by offering targeted banners, new services and promotions. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices engaged in by other sites. The linkage is not an endorsement of any other site. In addition, when you visit a third-party website by using a link on the Site, you will no longer be protected by our privacy policy or security practices. The data collection, use and protection practices of the linked site may differ from the practices of the Site. You should familiarize yourself with the policies of the linked website, as these are the policies that will apply to your use of the linked website, not Haunted Hill Farm’s policies.
Children’s Information
hauntedhillfarm.com is not designed or intended for use by children under the age of 13 and does not intentionally collect personal information from or provide rebates to children under the age of 13. Any use of the Site by a child under 18 should be made under the supervision and with the assistance of a parent or guardian. We are committed to comply with applicable laws and requirements, such as the United States Children’s Online Privacy Protection Act (COPPA). If we become aware that a person submitting personal information to us through any part of our Site is a child, we will delete the information as soon as we discover that the information belongs to a child, and we will not use that information for any purpose.
Security of Your Information
NO DATA TRANSMISSION OVER THE INTERNET IS 100% SECURE. We use account passwords, encryption technology involving Secure Sockets Layer (SSL), and secured networks in order to protect your information. We will strive to protect your personal information, but hauntedhillfarm.com cannot warrant the security of any information you transmit to us and you do so at your own risk. Please keep in mind that whenever you voluntarily disclose personal information online that information can be collected and used by others. Ultimately, you are responsible for the security of your account information. Please be careful and responsible when you are online.
Online Agreements
The Terms of Use online agreement contains important provisions, including provisions disclaiming, limiting or excluding our liability for your use of and purchases made through the Site and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of and purchases made through the Site. Each of those provisions applies to any disputes that may arise in relation to this Policy and our collection, use and disclosure of your personal information. They are of the same force and effect and apply to you as if they had been reproduced directly in this Policy.
Former Users
If you stop using the Site or your permission to use the Site is terminated, we may continue to use and disclose your personal information in accordance with this Policy as amended from time to time. However, if you want us to stop sending you unsolicited email and other information please submit your email address to us on our Opt Out page.
Notification of Changes
We reserve the right to amend this Policy from time to time. Any amendments we make to this Policy will apply to your personal information from the time we post the amendment on this Site. For your convenience, the date of the last update to this policy will be noted at the top of this Privacy Policy to make you aware that amendments have been posted. It is your responsibility to regularly check the Site for amendments to this Policy. You agree to be bound by amendments when posted on this Site.
Updating Your Personal Information
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete. You may update your personal information by using the “Contact Us” section at the bottom of this policy. If you have created an account on the Site, log in to your account and you will be able to enter and update your own contact information and other information. You may also access your personal information by calling toll-free 888-840-4559.
Disclosure of Personal Information
Personal information about our customers is an important part of Haunted Hill Farm’s business, and Haunted Hill Farm is not in the business of selling that personal information to others. We share customer information only with the parties described below:
- Disclosure to service providers. We may share personal information with service providers that provide services on our behalf, including website hosting, payment processing, order fulfillment, shipping, customer support, chat and messaging services, analytics, marketing communications, fraud prevention, and other business operations. These service providers are authorized to use personal information only as necessary to provide services to us.
- Disclosure to affiliates. We may provide your personal information to our affiliates and subsidiaries. They may use your personal information to provide you with email or other information about their products and services and other matters. In the event we share your personal information with our affiliates and subsidiaries, they will have agreed with us to protect the privacy of your personal information in a manner that is consistent with this Policy.
iii. Disclosure in Business Transfers. We may sell or transfer some or all of the Haunted Hill Farm business. As part of that sale or transfer, we may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. We will never sell or rent your personal information to any third party.
- Law Enforcement & Legal Disclosure. We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity or to comply by the USA Patriot Act, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information. We may disclose your personal information to our legal counsel, auditors, and consultants to permit them to perform professional services for us.
U.S. State Privacy Rights
Depending on your state of residence and subject to applicable law, you may have the right to:
- Request access to the personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information we have collected from or about you.
- Request a copy of certain personal information you have provided to us in a portable format.
- Opt out of the sale of personal information, if applicable.
- Opt out of targeted advertising or the sharing of personal information for cross-context behavioral advertising, where required by law.
- Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, where applicable.
- Appeal our decision regarding a privacy rights request, where such right is provided by applicable law.
We will not discriminate against you for exercising any privacy rights available under applicable law.
To submit a privacy request, please contact us using the methods described in the Contact Us section below. We may take reasonable steps to verify your identity before responding to your request.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]
Promotional Offers
Sometimes we send offers to a selective group of Haunted Hill Farm customers. If you do not want to receive such offers, please submit your email address to us on our Opt Out page.
Location of Information
Your personal information may be stored and processed in the United States and in other locations where our service providers operate. By using the Site, you understand that information may be transferred to and processed in jurisdictions that may have different data protection laws than your state of residence.
Questions
Questions or complaints regarding this Policy should be directed to the Haunted Hill Farm privacy officer at [email protected] with a subject line of “Privacy Officer” for clarification.